Terms of Use
Article 1. Purpose
- These terms set out the rights, duties, and responsibilities of the site and its users for internet services provided by this site (hereinafter “Innovo Therapeutics, Inc.”).
Article 2. Definitions
- “Innovo Therapeutics, Inc.” means the virtual place of business, set up with computers and other information-and-communications equipment, through which goods or services are offered to users. It also means the business that operates the online mall.
- “User” means a member or non-member who accesses Innovo Therapeutics, Inc. and receives services under these terms.
- “Member” means a person who has registered by providing personal information, receives information from Innovo Therapeutics, Inc. on an ongoing basis, and may continue to use the services.
- “Non-member” means a person who uses the services without registering as a member.
Article 3. Posting, explanation, and revision
- Innovo Therapeutics, Inc. posts these terms, its trade name and representative, business address (including an address for consumer complaints), telephone number, fax number, email address, business registration number, mail-order registration number, and privacy officer on the initial service screen so users can find them easily. The text of the terms may be provided through a linked screen.
- Before a user agrees, Innovo Therapeutics, Inc. must help the user understand important points such as withdrawal of an offer, delivery responsibility, and refund conditions, through a separate linked screen or popup, and must obtain the user’s confirmation.
- Innovo Therapeutics, Inc. may revise these terms to the extent that the revision does not violate the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, the Framework Act on Consumers, and other relevant laws.
- If the terms are revised, the effective date and the reason are posted with the current terms on the initial screen from 7 days before the effective date until the day before it takes effect. If the change is unfavorable to users, at least 30 days’ prior notice is given. The version before and after the revision is shown so users can compare them easily.
- A revised term applies only to contracts made on or after its effective date. A contract already made remains under the previous terms, unless the user asks, during the notice period in paragraph 3, to be bound by the revised terms and Innovo Therapeutics, Inc. agrees.
- Matters not set out here, and the interpretation of these terms, follow the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the consumer-protection guidelines for electronic commerce set by the Fair Trade Commission, other relevant laws, and commercial practice.
Article 4. Provision and change of services
- Innovo Therapeutics, Inc. performs the following.
- Providing information on goods or services and concluding purchase contracts
- Delivering goods or services under a concluded purchase contract
- Other work designated by Innovo Therapeutics, Inc.
- If goods or services are sold out or their technical specifications change, the content to be provided under future contracts may change. The changed content and the date it will be provided are posted immediately where the current content is shown.
- If the content of a service already contracted with a user changes because goods are sold out or specifications change, Innovo Therapeutics, Inc. notifies the user immediately at an address where notice can be given.
- In that case, Innovo Therapeutics, Inc. compensates the user for any damage. This does not apply if Innovo Therapeutics, Inc. proves there was no intent or negligence.
Article 5. Interruption of service
- Service may be suspended temporarily for maintenance, replacement, or failure of computers or other equipment, or for a communications outage.
- Innovo Therapeutics, Inc. compensates users or third parties for damage caused by a temporary suspension under paragraph 1, unless it proves there was no intent or negligence.
- If the service can no longer be provided because of a change of business, abandonment of the business, or a merger, Innovo Therapeutics, Inc. notifies users by the method in Article 8 and compensates consumers on the conditions it originally offered. If no compensation standard was announced, mileage or points are paid to users in goods or cash of equivalent value.
Article 6. Membership
- A user applies for membership by completing the form set by Innovo Therapeutics, Inc. and indicating agreement to these terms.
- Innovo Therapeutics, Inc. registers the applicant as a member unless one of the following applies.
- The applicant lost membership under Article 7 (3), except where three years have passed and Innovo Therapeutics, Inc. has approved re-registration
- The registration contains false information, omissions, or errors
- Registering the person as a member would significantly hinder the technical operation of Innovo Therapeutics, Inc.
- The membership contract is formed when the acceptance of Innovo Therapeutics, Inc. reaches the member.
- If a registered item under Article 15 (1) changes, the member must notify Innovo Therapeutics, Inc. immediately by email or another method.
Article 7. Withdrawal and loss of membership
- A member may request withdrawal at any time, and Innovo Therapeutics, Inc. processes it immediately.
- Membership may be restricted or suspended if the member:
- Registered false information in the application
- Fails to pay, when due, the price of goods purchased through Innovo Therapeutics, Inc. or another debt the member owes in connection with its use
- Interferes with another person’s use or steals information, threatening the order of electronic commerce
- Uses Innovo Therapeutics, Inc. for an act prohibited by law or these terms, or contrary to public order and morals
- If the same act is repeated twice or more after restriction or suspension, or the reason is not corrected within 30 days, membership may be revoked.
- If membership is revoked, the registration is cancelled. The member is notified and given at least 30 days to explain before cancellation.
Article 8. Notice to members
- Notice to a member may be sent to the email address the member designated in advance with Innovo Therapeutics, Inc.
- Notice to an unspecified number of members may be replaced by posting on the bulletin board for at least one week. Matters that materially affect a member’s own transaction are notified individually.
Article 9. Purchase request
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A user requests a purchase on Innovo Therapeutics, Inc. by the following or a similar method. Innovo Therapeutics, Inc. must present each item so it is easy to understand. For members, items 2 through 4 may be omitted.
- Search for and select goods or services
- Enter name, address, telephone number, and email address (or mobile number)
- Confirm the terms, services for which withdrawal is limited, and costs such as delivery and installation
- Indicate agreement to these terms and confirmation or refusal of item 3 (for example, by a mouse click)
- Request the purchase and confirm it, or agree to the confirmation of Innovo Therapeutics, Inc.
- Choose a payment method
Article 10. Formation of a contract
- Innovo Therapeutics, Inc. may refuse a purchase request under Article 9 in the following cases. If it contracts with a minor, it must state that the minor or a legal representative may cancel the contract if the legal representative’s consent is not obtained.
- The request contains false information, omissions, or errors
- A minor is purchasing goods or services prohibited by the Youth Protection Act, such as tobacco or alcohol
- Accepting the request would significantly hinder the technical operation of Innovo Therapeutics, Inc.
- The contract is formed when the acceptance of Innovo Therapeutics, Inc. reaches the user as a receipt confirmation under Article 12 (1).
- The acceptance must include confirmation of the user’s request, whether the item can be sold, and information on correcting or cancelling the request.
Article 11. Payment
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Payment for goods or services purchased from Innovo Therapeutics, Inc. may be made by any of the following methods that are available. Innovo Therapeutics, Inc. may not add any fee, under any name, to the price of the goods.
- Account transfer, including phone banking, internet banking, and mail banking
- Card payment, including prepaid, debit, and credit cards
- Online deposit without a bankbook
- Electronic money
- Payment on receipt
- Points such as mileage issued by Innovo Therapeutics, Inc.
- Gift certificates contracted with or recognized by Innovo Therapeutics, Inc.
- Other electronic payment methods
Article 12. Receipt confirmation, and changes or cancellation
- When a user requests a purchase, Innovo Therapeutics, Inc. sends a receipt confirmation.
- A user who finds a discrepancy may request a change or cancellation immediately after receiving the confirmation. Innovo Therapeutics, Inc. must process that request without delay if it is made before delivery. If payment has already been made, Article 15 on withdrawal of an offer applies.
Article 13. Supply of goods
- Unless a separate agreement sets the supply date, Innovo Therapeutics, Inc. takes the steps needed for custom production, packing, and other preparation so that goods can be delivered within 7 days of the offer. If all or part of the price has already been received, those steps are taken within 2 business days of receipt. Innovo Therapeutics, Inc. also lets the user check the supply process and progress.
- Innovo Therapeutics, Inc. states the delivery method, who bears the cost of each method, and the delivery period for each method. If the agreed delivery period is exceeded, it compensates the user for the resulting damage, unless it proves there was no intent or negligence.
Article 14. Refunds
- If goods the user requested cannot be delivered or provided because they are sold out or for another reason, Innovo Therapeutics, Inc. notifies the user without delay. If the price was received in advance, it refunds the price or takes the steps needed for a refund within 2 business days of receiving it.
Article 15. Withdrawal of an offer
- A user who has contracted to purchase goods may withdraw the offer within 7 days of receiving the receipt confirmation.
- A user who has received the goods may not return or exchange them in any of the following cases.
- The goods are lost or damaged for a reason attributable to the user (withdrawal is still allowed if packaging was damaged only to check the contents)
- The value of the goods has decreased significantly because the user used or partly consumed them
- The value has decreased so much over time that resale is difficult
- The packaging of original goods that can be reproduced as goods of the same performance has been damaged
- In the cases of paragraph 2, items 2 through 4, withdrawal is not limited unless Innovo Therapeutics, Inc. clearly stated the restriction where consumers can easily see it, or provided a trial product.
- Despite paragraphs 1 and 2, if the goods differ from what was displayed or advertised, or from the contract, the user may withdraw within 3 months of receiving them, or within 30 days of the day the user knew or could have known the fact.
Article 16. Effect of withdrawal
- When goods are returned, Innovo Therapeutics, Inc. refunds the price already paid within 3 business days. If the refund is delayed, it pays delay interest for the delay period at the rate announced by the Fair Trade Commission.
- If the user paid by credit card, electronic money, or a similar method, Innovo Therapeutics, Inc. promptly asks the payment provider to stop or cancel the charge.
- The user bears the cost of returning the goods. Innovo Therapeutics, Inc. does not claim a penalty or damages because of the withdrawal. If withdrawal is made because the goods differ from the display, advertisement, or contract, Innovo Therapeutics, Inc. bears the return cost.
- If the user paid shipping when receiving the goods, Innovo Therapeutics, Inc. clearly states who bears that cost if the offer is withdrawn.
Article 17. Protection of personal information
- When collecting information, Innovo Therapeutics, Inc. collects only the minimum needed to perform the purchase contract. The following are required; other items are optional.
- Name
- Address
- Telephone number
- Desired ID (for members)
- Password (for members)
- Email address (or mobile number)
- When collecting personal information that can identify a user, Innovo Therapeutics, Inc. obtains that user’s consent.
- Information provided may not be used for another purpose or given to a third party without the user’s consent, and Innovo Therapeutics, Inc. is responsible. The following are exceptions.
- Giving a delivery company the minimum information needed for delivery (name, address, and telephone number)
- Providing information for statistics, academic research, or market research in a form that does not identify a specific person
- Settlement of the price of a transaction
- Identity confirmation to prevent identity theft
- A reason required by law or unavoidable under the law
- Where consent is required under paragraphs 2 and 3, Innovo Therapeutics, Inc. states or notifies in advance the privacy officer’s identity (affiliation, name, telephone number, and other contact details), the purpose of collection and use, and third-party provision (recipient, purpose, and content), as required by Article 22 (2) of the Act on Promotion of Information and Communications Network Utilization and Information Protection. The user may withdraw consent at any time.
- A user may request access to, and correction of errors in, their personal information held by Innovo Therapeutics, Inc. at any time, and Innovo Therapeutics, Inc. must act without delay. Until an error the user reported is corrected, that information is not used.
- Innovo Therapeutics, Inc. limits and minimizes the number of administrators who protect personal information, and is fully responsible for user damage caused by loss, theft, leakage, or alteration of personal information, including credit cards and bank accounts.
- When the purpose of collection or of receiving the information is achieved, Innovo Therapeutics, Inc. or a third party that received it destroys the information without delay.
Article 18. Duties of Innovo Therapeutics, Inc.
- Innovo Therapeutics, Inc. does not act in a way prohibited by law or these terms, or contrary to public order and morals, and does its best to provide goods and services continuously and stably as these terms provide.
- It maintains a security system so users can use internet services safely, including protection of personal and credit information.
- If a user suffers damage because of an unfair indication or advertisement under Article 3 of the Act on Fair Labeling and Advertising, Innovo Therapeutics, Inc. is liable to compensate.
- It does not send commercial email that the user does not want.
Article 19. Duties regarding ID and password
- Except as provided in Article 17, the member is responsible for managing the ID and password.
- A member must not allow a third party to use their ID or password.
- If a member learns that the ID or password has been stolen or is being used by a third party, the member must notify Innovo Therapeutics, Inc. immediately and follow its instructions.
Article 20. Duties of users
- A user must not:
- Register false information when applying or making a change
- Steal another person’s information
- Change information posted on Innovo Therapeutics, Inc.
- Send or post information other than what Innovo Therapeutics, Inc. has specified, including computer programs
- Infringe the copyright or other intellectual property of Innovo Therapeutics, Inc. or a third party
- Damage the reputation of Innovo Therapeutics, Inc. or a third party, or interfere with their business
- Post or disclose obscene or violent messages, images, or sound, or other information contrary to public order and morals
Article 21. Linked and linking sites
- If a higher-level site and a lower-level site are connected by a hyperlink (including text, images, and video), the former is the linking site and the latter is the linked site.
- If the linking site states, on its initial screen or in a popup at the time of the link, that it does not guarantee transactions the user makes with goods the linked site provides independently, it is not responsible for guaranteeing that transaction.
Article 22. Copyright
- Copyright and other intellectual property in works created by Innovo Therapeutics, Inc. belong to Innovo Therapeutics, Inc.
- A user must not use, for profit, information obtained through the service to which the intellectual property of Innovo Therapeutics, Inc. belongs, or allow a third party to use it, by reproduction, transmission, publication, distribution, broadcasting, or any other method, without prior consent.
- If Innovo Therapeutics, Inc. uses a copyright that belongs to a user under an agreement, it notifies that user.
Article 23. Dispute resolution
- Innovo Therapeutics, Inc. establishes and operates a damage-compensation body to reflect legitimate opinions and complaints and to compensate for damage.
- Complaints and opinions from users are handled first. If prompt handling is difficult, the user is told the reason and the schedule immediately.
- If a user applies for relief in an electronic-commerce dispute with Innovo Therapeutics, Inc., the dispute may follow mediation by a body requested by the Fair Trade Commission or a mayor or governor.
Article 24. Jurisdiction and governing law
- A lawsuit over an electronic-commerce dispute between Innovo Therapeutics, Inc. and a user is under the exclusive jurisdiction of the district court for the user’s address at the time of filing, or the user’s residence if there is no address. If the address or residence is unclear, or the user lives abroad, the lawsuit is filed in the court with jurisdiction under the Civil Procedure Act.
- Korean law applies to electronic-commerce lawsuits between Innovo Therapeutics, Inc. and a user.
Addendum (effective date). These terms take effect on September 29, 2026.